Reamaze - Live Chat and Support Helpdesk
One helpdesk platform for all your Shopify store's customer support needs. Live chat, email, social, site monitoring, FAQ, surveys and more!
Go to websiteAbout Reamaze - Live Chat and Support Helpdesk
Re:amaze is a helpdesk and customer messaging platform designed to help Shopify businesses support, engage, and convert customers. Re:amaze is natively integrated with Shopify so you can process cancellations, refunds, track fulfillment, place draft orders, create tags and notes all in one place!
Re:amaze offers FOUR core features to help storeowners:
1. Re:amaze Inbox - a shared inbox to manage support conversations from email, Facebook, Messenger, Instagram, Twitter, and SMS/MMS. Our native Facebook and Messenger integration give customers the option of either chatting with you using our Chat Box or connecting through Messenger.
2. Re:amaze Chat - an embeddable and fully configurable chat experience for your storefront. Re:amaze Live Chat also comes with proactive engagement. Create auto messaging campaigns to assist with marketing and target the right customers at the right time.
3. Re:amaze Live - a live real time dashboard to help you monitor how many customers are on your store, where they're from, what they're doing, where they've been, and the ability to message them one-on-one to generate more sales.
4. Re:amaze FAQ - create and manage your frequently asked questions into topics and articles. Host your FAQ on a domain of your choice, embed it into your store, or show it off in Re:amaze Chat.Full Features: Full Features:
- - Email, Facebook, Twitter, Instagram support
- - SMS and MMS support
- - Integrated Chat
- - Message and engage your online customers with Reamaze Cues
- - Live dashboard
- - Public FAQ
- - Free built-in external and internal knowledge bases
- - Multi-store management
- - CRM and contact management
- - IP-based location and timezone tracking
- - Team collaboration and staff notes
- - Conversation events tracking
- - Automated workflows
- - Robust and flexible notifications
- - Customizable email templates
- - Automatic collision detection
- - Customizable notifications, tags, and filters
- - Response templates
- - Conversation permalinks
- - Autoresponders
- - Roles and permissions
- - Volume, response time, and staff reports
- - Works on mobile devices. iOS and Android mobile apps available.
- - Show all orders
- - Page through customer orders
- - Show items purchased
- - Show fulfillments and refunds
- - Show order status
- - Process cancellations and refunds
- - Show contact information
- - Merge contact information
- - Facebook Messenger integration
- - Draft orders
- - And more...
Get 30 days Free Trial for Reamaze Sign up here!
Reviews on Shopify Appstore
Most reviewed appssupervisor_account
Average RateThe Longest Reviews Left By Users
So far, so great. I came across this app early on in my build for our new e-shop (open end of June ... plug) and although I've not yet used it in anger I have to say I'm more than impressed; it has all the angles covered for me. I particularly like the tie in between customer service questions which, if relevant, can morph into a knowledgebase question which I post from the app to my knowledgebase page in seconds. Love it. In this current trend of "beautiful software" (Shopify, Xero, Tradegecko etc) I'd add Reamaze to this list. Almost. A little more tarting up of the user interface would get it there. Meanwhile, a great tool for customer service ... which is what it's all about at the end of the day.
Nobody enjoys customer service. When I want to bang out CS in the morning I just want to see a list of messages and easy workflow to watch them disappear. This does it perfectly. Especially if you have multiple shopify stores, sell on other ecom channels, or CS coming in from multiple sources, this is the CRM for you. And development is all over it, squashing bugs like housewife holding two cans of RAID. Get it now before they start pricing for value.
An extraordinary platform that integrates all of your comment feeds, live chats and customer support emails on one page! It is smart and sophisticated and gives the customer a way to reach you from so many places and allows you to be available in an instant and give great service to your loyal and new customers. Customer support armed me with the know-how to get started and showed great patience as I was learning. Re:amaze Rocks!
Funky Moose Records
I've been with Reamaze for a long time, basically since their inception. The software does its job perfectly without fluff and tools nobody uses. The integration with Shopify is great. When I get emails from customers, I can see at a glance if, what and when they ordered something. The integrated chat is a bonus. It could use a little polishing, but the staff promised me they're working on that.
Loving this app -- we've used all the other help desk web apps on the market, and recently switched to Reamaze, and we're blown away. This is the app we've been looking for in terms of bringing everything together into a single app. No need to have your support staff logged into 3 different apps just to monitor support, chat and social media activity. Highly recommended.